Enrollment & Termination

If you do not have a SmarTrip card and this is your first time enrolling in the program you can receive a free card from Payroll Services. SmarTrip cards are distributed at Faculty & Staff Service Center (FSSC) or in Payroll Services at Research Place on the VSTC. You may also use one you presently own or purchase one directly from a Metro station or online at WMATA.

Before you can enroll in SmartBenefits your SmarTrip card MUST be registered in your name through WMATA. The process requires you to create an online account with WMATA and then add the card to your account. It only takes a few minutes to register your SmarTrip card online.

You may begin using your SmarTrip card immediately by adding money to your card at any Metro fare card machine or online at WMATA.  To enroll or change your monthly amount in the Pre-tax Transit and or Metro Parking Benefit Plan you must complete the SmartBenefits Enrollment/Change Form (PDF) and submit it to Payroll Services (instructions are included on the form).  We also offer SelectPass as a SmartBenefits option. Metro SelectPass allows you to ride Metrorail for one low monthly price for all of your regular commuting trips.

SelectPass can be purchased with your SmartBenefits through WMATA on or after the 1st of the month, manually, each month or you can select auto reload to automatically receive a new pass when the old pass expires. For more information on SelectPass and to determine if it is right for you, please refer to the WMATA website.

You may enroll, change or terminate the benefit any time during the year by completing a new form and following participation deadlines. 

Participation Deadlines

Monthly paid employees: New enrollments, changes or terminations must be received by the 10th of the month in order for the benefit to be available the first day of the following month.

Bi-Weekly paid employees: New enrollments, changes or terminations must be received two weeks prior to the first pay of the month in which the deduction is effective. The deductions are only taken the first two pay periods of a month and are available the first day of the following month. Bi-weekly paid employees may not terminate their benefits after the first deduction of the month has been processed.

Non-Benefit Eligible Employees

The SmartBenefits program has been expanded to include part-time, student and temporary employees who are otherwise not eligible for benefits. The participation and form submission guidelines are the same as those for benefited employees, however the funding schedule differs.  New enrollments, deduction changes and termination requests for monthly paid non-benefit eligible employees must be received by the 10th of the month in order for the benefit to be available on the first day of the second month.  Bi-weekly paid non-benefit eligible employees must submit their enrollment, change or termination forms no later than two weeks prior to the first pay of the month in order for the benefit to be available on the first day of the second month.  For example, deductions taken in the month of January for both monthly and bi-weekly paid employees will be available for use on March 1.

Reassignments (Transferring funds from old card to the new)

If your SmarTrip card is lost, damaged or stolen, you must notify WMATA by calling the SmarTrip Hotline at 1-888-762-7874.  Deactivating your card prevents unauthorized use of your funds. WMATA will transfer any money you have in your personal stored value purse to a new card.

To complete the transfer of pre-tax benefits, you must purchase a replacement card from WMATA or the FSSC and register it with WMATA. You should then email [email protected] with your GWID, old card number, new card number and the reason for your transfer request.  Failure to contact Payroll Services could also delay any future monthly benefits.

Note: If you want Payroll to replace your SmarTrip card or have already purchased a replacement, please specify this when you notify WMATA. If you do not inform them that your replacement will be handled by your employer, they will automatically issue you a replacement and deduct a $2.00 card replacement fee from your balance.

If you utilize a third party service to purchase fare media with your SmartBenefits account, you will need to contact your service provider to update your information. Failure to follow these steps could cause your provider to invoice or charge you according to their order policies.